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Refund policy
We offer a 30-day return policy, meaning you have 30 days to request a return after receiving the goods.
Returned items must be in their original condition, unopened and unused, with all labels intact and in their original packaging. You will also need to provide a receipt or proof of purchase.
To request a return, please contact us: [email protected]. Please note that returned items must be sent to the following address: [Enter Return Address]
If your return request is approved, we will send you a return label and instructions for shipping the package. Items returned without prior request will not be accepted.
For any return-related questions, please feel free to contact us: [email protected]
Damage and Problems
Please inspect the goods immediately upon receiving your order. If there are any defects, damage, or if you received the wrong item, please contact us immediately so we can assess the problem and resolve it appropriately.
Exceptions/Non-Returnable Items
Some types of items are non-returnable, such as perishable goods (e.g., food, flowers, or plants), bespoke items (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about a particular item.
Unfortunately, we do not accept returns of discounted items or gift cards.
Exchanges
The best way to ensure you receive your desired items as quickly as possible is to return the items you have received and purchase new items separately once the return is accepted.
EU 14-Day Cooling-Off Period
Notwithstanding the foregoing, if the goods are shipped to the EU, you have the right to cancel or return your order within 14 days for any reason, without providing any justification. As mentioned above, your goods must be in their original condition as received, unopened or unused, with tags, and in their original packaging. You will also need a receipt or proof of purchase.
Returned items must be in their original condition, unopened and unused, with all labels intact and in their original packaging. You will also need to provide a receipt or proof of purchase.
To request a return, please contact us: [email protected]. Please note that returned items must be sent to the following address: [Enter Return Address]
If your return request is approved, we will send you a return label and instructions for shipping the package. Items returned without prior request will not be accepted.
For any return-related questions, please feel free to contact us: [email protected]
Damage and Problems
Please inspect the goods immediately upon receiving your order. If there are any defects, damage, or if you received the wrong item, please contact us immediately so we can assess the problem and resolve it appropriately.
Exceptions/Non-Returnable Items
Some types of items are non-returnable, such as perishable goods (e.g., food, flowers, or plants), bespoke items (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about a particular item.
Unfortunately, we do not accept returns of discounted items or gift cards.
Exchanges
The best way to ensure you receive your desired items as quickly as possible is to return the items you have received and purchase new items separately once the return is accepted.
EU 14-Day Cooling-Off Period
Notwithstanding the foregoing, if the goods are shipped to the EU, you have the right to cancel or return your order within 14 days for any reason, without providing any justification. As mentioned above, your goods must be in their original condition as received, unopened or unused, with tags, and in their original packaging. You will also need a receipt or proof of purchase.
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